Contact Us
Q&A
Are there other ways to contact you?
You can click “Contact Us” at the top right of our website to send us an email, or fill out the online form to reach us.
How long does it take to receive a reply after sending an email?
We will reply as soon as possible after receiving your message.
What is the company’s address?
Our headquarters is located at 3F, Building C, No.1289 Xiangyang Road, Minhang District, Shanghai, China. Visitors are welcome.
Are there any offline offices or factories that can be visited?
Our factory is located at No.2070 Lüxin Road, Lüxiang Town, Jinshan District, Shanghai. Visits are welcome.
What are your working hours and customer service availability?
Our working hours are Monday to Friday, 8:30–17:30 (Beijing Standard Time). You can contact us anytime and we will reply promptly.
What is the price range of your products and are there any discounts?
Equipment is priced according to customer needs. Shipping discounts and other benefits may apply.
Is there after-sales service if problems arise?
Yes, we provide comprehensive after-sales support. Please contact us if any issues occur during product use.
How do I get a quotation and purchase your products?
Please contact us via the website form or phone. We will discuss details and provide a quotation tailored to your needs.
Who should I contact for investment or financing inquiries?
You can contact us via the website form or phone. We will direct your inquiry to the relevant department.
How can I become a distributor or partner?
Please contact us through the website form or by phone. We will provide guidance for partnership opportunities.
Can I visit your biomass technology research workstation? How far in advance should I book?
Open to: Government units / partner companies / research institutions / potential collaborators.
Booking: Please email export1@seekfertilizer.com at least 7 days in advance.
Can you provide region-specific products, such as fertilizers for acidic soils?
Our biochar-based fertilizers naturally improve acidic soils and promote crop growth. For best results, we recommend testing the soil and adjusting the dosage accordingly.
Are there annual service packages or long-term cooperation discounts?
Yes, we provide customized solutions for large clients to support your crops and soil health.
Can your products be shipped to remote countries or regions?
Yes, we ship worldwide.
Can you perform on-site soil testing and provide improvement or remediation recommendations? What are the costs?
Soil testing and remediation recommendations are part of our services. Costs and details depend on the location and specific requirements. Please contact us for a consultation.
Where can I find company background, establishment date, and certifications?
You can find this information on our website or through business information platforms such as Qichacha.
How do your products compare to traditional fertilizers?
Traditional fertilizers provide basic nutrients only. Our biochar-based fertilizers utilize biomass resources (like crop residues) to enhance soil structure, water and nutrient retention, and microbial activity. They also reduce soil acidification, increase organic matter, and sequester carbon, contributing to a sustainable circular economy.
How can I subscribe to the latest company news?
Visit the “News” page on our website, follow our WeChat account “时科生物”, or our Douyin account “seek2018”.
Will my inquiries be kept confidential?
Yes, your privacy is protected. We do not disclose any personal information.
Headquarters: 3F, Building C, 1289 Xiangyang Road, Minhang District, Shanghai
Shanghai Factory: 2070 Lvxin Road, Lvxiang Town, Jinshan District, Shanghai
Resource Recycling & High-Value Utilization
Pollution & Carbon Reduction for Sustainable Green Development
Contact Us to Stay Updated on Our Work!